--- title: "About Us" description: "About Our Platform We Connect You With Europe's Best Treatment Centres European Addiction Centers is an independent referral platform. We don't provide clinical treatment — we provide something..." url: https://europeanaddictioncenters.com/about-eac/ date: 2024-12-20 modified: 2026-05-15 author: "Richard" type: page lang: en --- # About Us About Our Platform # We Connect You With *Europe’s Best* Treatment Centres European Addiction Centers is an independent referral platform. We don’t provide clinical treatment — we provide something equally vital: trusted, direct access to Europe’s most qualified addiction and mental health treatment centres, at no cost to you. [How It Works](#how-it-works) [Speak With Our Team](tel:+34000000000) ### Important: What We Are and What We Are Not We want to be completely transparent with every person who contacts us. We are **not** a medical or clinical team — we do not diagnose, treat, or prescribe. We **are** an independent platform with vetted relationships with accredited centres across Europe. Our service is **free** for individuals and families — clinics pay a referral fee, never patients. All information shared with us is treated with complete **confidentiality**. If you are in a medical emergency, please contact your local emergency services immediately. Our service is not a substitute for emergency clinical care. **50+** Vetted Centres **12+** European Countries **100%** Free for Patients **24/7** Available Support **48h** Placement Available Our Purpose ## Finding the Right Treatment Shouldn’t Be a Struggle When someone recognises they — or someone they love — needs help with addiction or mental health, the system can feel overwhelming. Dozens of clinics. Unclear accreditation. Confusing costs. Long waiting times. European Addiction Centers exists to cut through all of that. ℹ️ **A note on our role:** European Addiction Centers is a referral and guidance platform, not a healthcare provider. We do not hold any clinical licence, and we do not provide medical advice, psychological consultations, or treatment of any kind. Every centre within our network is independently accredited by its respective national health authority. When you contact us, you speak with our referral team — dedicated professionals who will help you navigate your options and connect you directly with the right clinical team. > “The hardest step is knowing where to turn. We exist to make that step as clear, safe, and human as possible.” The Process ## How We Help You Find the Right Centre From first contact to confirmed placement, we guide you through every step — at no cost, with no obligation, and complete confidentiality. 01 ### You Contact Us Reach us by phone, email, or our callback form — available 24 hours a day. No obligation, no pressure. You can share as little or as much as you’re comfortable with. → 02 ### We Listen & Understand Our referral team asks the right questions to understand the situation: the condition, the urgency, the location, language preferences, budget, and personal priorities. → 03 ### We Identify the Best Match From our network of 50+ vetted, accredited centres, we identify the most suitable options and present them clearly — with full transparency about what each offers. → 04 ### You’re Connected Directly We make the introduction and, if desired, assist with logistics. From this point, you are in direct contact with the clinical team who will be responsible for your care. Complete Transparency ## Our Role — Stated Clearly We believe transparency is the foundation of trust. Here is an honest account of what European Addiction Centers is — and what it is not. ### What We Are ✓ ✓ An independent referral and guidance platform, entirely free for individuals and families ✓ A trusted intermediary with direct, established relationships with accredited treatment centres across Europe ✓ A team that listens, without judgement, and helps people navigate an often overwhelming process ✓ A service that vets every centre in our network against rigorous criteria before recommending them ✓ Available 24 hours a day, with no obligation and complete confidentiality at every stage ✓ A bridge between someone in need and the qualified clinical professionals who can truly help Our referral service is funded through agreements with partner centres — never through fees charged to patients or families. ### What We Are Not ✗ ✗ We are not a medical provider, clinic, or hospital — we do not employ doctors, therapists, or clinical staff ✗ We do not diagnose conditions, prescribe treatment plans, or offer any form of clinical assessment ✗ We do not conduct therapy sessions or deliver any form of psychological or psychiatric support ✗ We are not regulated as a healthcare provider — we operate as an independent information and referral service ✗ We are not an emergency or crisis service — anyone in immediate danger should contact emergency services directly ✗ We do not guarantee treatment outcomes, which are the sole clinical responsibility of the treating centre The information available on this platform is provided for general guidance only and does not constitute medical advice. Please consult a qualified healthcare professional for clinical decisions. Our Standards ## How We Select Our Partner Centres We do not recommend any centre we have not personally verified. Every clinic in our network has been evaluated against a strict set of criteria — because your trust, and the wellbeing of those you refer to us, depends on it. #### National Accreditation Every partner centre holds current accreditation from its national health authority or equivalent regulatory body. We verify this independently and re-confirm periodically. #### Qualified Clinical Team We confirm that each centre employs licensed addiction psychiatrists, psychologists, and specialist therapists — not just support staff. Clinical leadership matters. #### Evidence-Based Protocols Treatment programmes must be grounded in recognised, peer-reviewed clinical approaches. We do not refer to centres offering unproven or non-evidence-based methods. #### Transparent Pricing Partner centres are required to provide clear, upfront pricing. We do not work with centres whose cost structures are deliberately opaque or predatory. #### Patient Safety Standards Adequate medical supervision, documented safety protocols, and a clear pathway for escalation to emergency services — all are non-negotiable requirements. #### Aftercare Provision Sustainable recovery requires ongoing support. We prioritise centres with structured aftercare programmes, because outcomes at six or twelve months matter as much as outcomes at discharge. > “We are not clinicians — but we know the clinicians who can change lives. And we know how to get you to them.” Areas We Cover ## Conditions Our Network of Centres Treats Our partner centres collectively cover a broad spectrum of addiction and mental health conditions. Whatever the situation, we are likely to have a suitable centre in our network. #### [Cocaine Addiction](https://europeanaddictioncenters.com/cocaine-addiction-treatment/) Medically supervised detox and evidence-based psychological treatment for cocaine dependence. #### [Alcohol Addiction](https://europeanaddictioncenters.com/substance-addictions/) Structured residential programmes including medically managed withdrawal and long-term relapse prevention. #### [Heroin & Opioids](https://europeanaddictioncenters.com/opioid-addiction-treatment/) Specialist [opioid detoxification](https://europeanaddictioncenters.com/opioid-addiction-treatment/) and substitution therapy within accredited clinical settings. #### [Cannabis Addiction](https://europeanaddictioncenters.com/cannabis-addiction-treatment/) Therapeutic programmes addressing cannabis use disorder, dependency patterns, and co-occurring anxiety. #### [Prescription Drug Addiction](https://europeanaddictioncenters.com/prescription-drug-addiction-treatment/) Specialised treatment for [benzodiazepine](https://europeanaddictioncenters.com/benzodiazepine-sedative-addiction-treatment/), [opioid painkiller](https://europeanaddictioncenters.com/painkiller-addiction-treatment/), and other prescription drug dependencies. #### [Dual Diagnosis](https://europeanaddictioncenters.com/dual-diagnosis-treatment/) Integrated treatment for co-occurring addiction and mental health conditions — anxiety, depression, PTSD, and more. #### [Eating Disorders](https://europeanaddictioncenters.com/food-body-image-addiction-treatment/) Clinical programmes for anorexia, [bulimia](https://europeanaddictioncenters.com/bulimia-treatment/), and [binge eating disorder](https://europeanaddictioncenters.com/binge-eating-disorder-treatment/) within specialist residential settings. #### [Burnout & Mental Health](https://europeanaddictioncenters.com/dual-diagnosis-treatment/) Intensive residential support for burnout, anxiety disorders, depression, and stress-related conditions. #### [Behavioural Addictions](https://europeanaddictioncenters.com/addiction-treatments/) Treatment for [gambling](https://europeanaddictioncenters.com/gambling-addiction-treatment/), [gaming](https://europeanaddictioncenters.com/gaming-addiction-treatment/), and other process addictions within qualified therapeutic environments. Common Questions ### Frequently Asked Questions About Our Platform We want you to understand exactly how we operate and what to expect. Below are the questions we hear most often. If yours isn’t here, please contact us — we are available around the clock. Our team is available 24 hours a day. All enquiries are completely confidential and carry no obligation. [📞 Speak With Our Team Now](tel:+34000000000) Is European Addiction Centers a treatment clinic? + No. European Addiction Centers is an independent referral platform — not a clinic, hospital, or healthcare provider. We do not employ clinical staff, provide medical care, or conduct therapy. Our role is to listen, understand your situation, and connect you with the most suitable accredited treatment centre from our vetted network. All clinical care is delivered by the partner centre, whose qualified team will take full responsibility for your treatment. Is this service free for patients and families? + Yes, entirely. Our referral service is free for individuals and families. We are funded through agreed referral fees paid by our partner centres — never by the people we are trying to help. There are no hidden costs, no sign-up fees, and no obligation attached to making an enquiry. How do you select the centres you recommend? + Every centre in our network has been individually verified before inclusion. We confirm national accreditation, qualified clinical staffing, evidence-based treatment protocols, transparent pricing, and structured aftercare provision. We also conduct ongoing reviews. If a centre no longer meets our standards, we remove it from the network. We do not recommend a centre we would not confidently refer a member of our own family to. Is my enquiry confidential? + Completely. All information shared with us — whether by phone, email, or our contact form — is treated with the strictest confidentiality. We do not share personal information with any third party without explicit consent, except where required by law. We regularly support professionals, executives, and public figures for whom privacy is paramount. Can you help us find a centre in a specific country or language? + Yes. Our network spans more than twelve European countries, including Spain, the United Kingdom, Germany, Switzerland, Portugal, France, the Netherlands, and others. We can match based on location, language of treatment, specialist focus, budget, and urgency. Please let us know your preferences when you contact us. What if I’m not sure whether someone needs treatment? + Contact us anyway. You don’t need to be certain — many of the people who reach out to us are unsure whether their situation warrants professional help. We will listen without judgement and give you honest guidance. We will never pressure anyone into a referral they are not ready for, and we will always direct you to a GP or other appropriate resource if residential treatment does not seem necessary at this stage. Can you help in an urgent or crisis situation? + We are available 24 hours a day and can facilitate emergency referrals — with some partner centres able to admit within 24 to 48 hours of enquiry. However, if someone is in immediate medical danger, please contact emergency services (112 in Europe) first. Our referral service is not a substitute for emergency clinical care. Do you provide any information about addiction or treatment options? + Yes — our platform contains detailed educational content about different conditions — from [substance addictions](https://europeanaddictioncenters.com/substance-addictions/) to [behavioural addictions](https://europeanaddictioncenters.com/addiction-treatments/) — treatment approaches, what to expect from residential care, and how to support a loved one. All content is provided for general information purposes only and does not constitute medical advice. For clinical guidance specific to your situation, you should always consult a qualified healthcare professional. ## Ready to Find the Right Centre? One confidential conversation with our team is all it takes to start. No obligation. No judgement. Just guidance — available right now. [Call Us Now — Free](tel:+34000000000) [Request a Callback](#) Available 24/7 · +34 000 000 000 · Independent. Confidential. Free.